September 6, 2012 By: Crystal14 Comments
September 6, 2012 at 6:47 PM
That sucks much!
September 6, 2012 at 8:26 PM
Oh yeah it does!
September 6, 2012 at 11:21 PM
I can’t believe that happened. No matter what you were in for she should have be helpful. I don’t know how she got a job there. Yes getting people to buy products is important but it’s not more important than costumer service. Not good
September 6, 2012 at 11:39 PM
Yeah you never know. I wanted to get two more products that have recently come out from them but I’ll be getting them from Nordstrom now.
Madelyn E says
September 7, 2012 at 1:52 AM
Crystal, I am so sorry about the shabby treatment you received at Bare escentials .. ( is it Escentials or minerals )? My heart goes out to you because this woman’s behavior was rude and unprofessional and moreover obnoxious ! She should not get away with it … Maybe consider writing a letter to the company execs .. you didn’t deserve this ! Their $$loss is Nordstrom’s gain…
September 7, 2012 at 8:00 AM
I think the company is Bare Escentuals and the products are Bare Minerals? Regardless thank you, I am going back to Nordstrom tomorrow to talk with the nice lady at the BE counter there. She wanted to show me some things I haven’t tried and I’d love to see. I love people that get excited about makeup and love showing off the products their company makes. Thats a great rep for their organization so I’ll stick with her!
September 7, 2012 at 1:51 PM
This is not cool! Was this at the Tyson’s Corner mall (I remember some post you made that said you got things there..?). I was interested in trying BE stuff so I’ll make sure to not go there!
September 7, 2012 at 1:54 PM
hi-no at tyson’s corner i have had the best shopping experiences of my life! it’s not close to me and i go there anyway since everyone is so nice. this happened at the bare escentuals store in annapolis mall (westfield shopping) in maryland.
September 7, 2012 at 8:15 PM
Wow that video with your social media profile is a PR’s rep worst nightmare. You and Mum will live on in infamy as part of BE’s customer service training. Unfortunately, sometimes it takes a response on that level for a company to revamp their training. Nordstrom is always a good bet. Their service and Coach’s service are top notch. Let us know when they reach out to you with a response.
On another note I got all three of the Chanel fashion night out polishes, but they cancelled my order of the provocante lipstick because it was sold out
September 7, 2012 at 8:20 PM
I’m glad you got the polishes but that such a shame about the Provocante lipstick. I saw that it was sold out on the site yesterday. I picked up three of the Rouge Allures yesterday and I’m in love with them. So nice! I’ll show them soon.
September 7, 2012 at 8:58 PM
wow. I’m so sorry that happened to you. usually my experience in stores is that they look over me because I look younger than my actual age, so they don’t think that I have any money to spend. The Nordstrom Annapolis has the nicest people working the cosmetics counters. I was in there at Christmas time, crazy sick, and the woman at the Chanel counter was amazing! She helped me shop and pick out gifts for my mom because I really was just not up to it and Christmas was in like, three days.
September 7, 2012 at 9:10 PM
I really like the Annapolis store employees. Miranda at the Laura Mercier counter is great also!
Heavy Hedonist says
September 8, 2012 at 6:35 PM
That woman should have asked her associate to help you, at the very least. If I were you, I would contact the company directly to comment.
In any case, your new color looks gorgeous– invisibly perfect.
As for bad experiences, I haven’t had any recently.I feel pretty lucky about that.
September 8, 2012 at 7:02 PM
Thank you, I love the new color:)
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